getAbstract Summary: Get the key points from this book in 10 minutes.
Retired Starbucks executive Howard Behar knows what elevated the chain from 28 stores into a worldwide supplier of hot java to happy, loyal caffeine addicts. He says the way the company hires, trains and treats its employees is much more important than its coffee, although the good coffee matters (as if you have to ask). The book provides 10 principles for leading people, illustrated with business anecdotes, including Behar’s stories from Starbucks. His sincerity and conviction sound out loud and clear, and his principles, if not very deep, are humane and sensible. This book will particularly benefit new leaders, whether they head teams of baristas or barristers.
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© 2007
From IT'S NOT ABOUT THE COFFEE by Howard Behar
Summarized by arrangement with Portfolio, an imprint of Penguin Publishing Group, a division of Penguin Random House LLC.
