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Cover image for Emotional Value

Emotional Value

by Janelle Barlow
Dianna Maul
ebook
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Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they positively experience products and services -to their customers' experiences. Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences.

Formats

  • OverDrive Read
  • EPUB ebook

subjects

Languages

  • English