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Title details for Service Level Manager by John Sansbury - Available

Service Level Manager

by John Sansbury
ebook
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The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

Formats

  • OverDrive Read
  • EPUB ebook

subjects

Languages

  • English